Senior Account Manager

Formal Job Specification

MISSION

 

You will be an account handler with demonstrable experience in digital and proven success when it comes to dealing with clients within well-known brands and organisations.

 

You’ll be a strong relationship builder, able to develop trust and confidence across both your client contacts and your account teams that result in mutually beneficial, long term engagements.

 

Commercially astute, you’ll be expected to identify and realise growth opportunities on your accounts, negotiating contracts that drive increases in revenue.

 

You’ll need to be empathetic, with a focus on finding collaborative solutions to your client’s problems.

 

You’ll also be comfortable leading not only meetings and presentations but also the strategic direction of your accounts.

 

OUTCOMES

 

To be successful in this role you will need to have:

  • Proven ability to develop deep long lasting relationships with senior client contacts
  • Proven ability to retain client portfolio to agreed KPI’s
  • Proven ability to develop increased revenue from your client portfolio
  • Proven ability to drive delivery of the campaigns for your client portfolio to a high quality
  • Consistent high net promoter scores from client contacts
  • Strong client management and relationship skills
  • A deep and thorough understanding of your clients businesses and vertical markets in which you operate
  • Proven ability to establish client objectives and manage client expectations
  • An established record of having a “can do” attitude
  • Proven record of keeping your promises to clients
  • A thorough understanding of the product portfolio and its benefits
  • Strong listening and questioning skills with acute attention to detail
  • Confidence in presenting technical and marketing information in a variety of mediums to senior client contacts
  • Strong communication skills in all disciplines including written, oral, email and presentation
  • Hands on problem-solving, with ability to generate ideas and solutions
  • Ability to cope with competing demands and to prioritise tasks
  • Understanding of the importance of personal development and ability to work toward achieving agreed actions
  • A good understanding of what it takes to maintain and develop the most productive client relationships
  • Experience in project managing campaigns, co-ordinating team members, developing timetables and setting deadlines in order to achieve client objectives
  • Excellent organisational and time management skills
  • Ability to create and maintain accurate/accessible records and organised documentation using CRM
  • Ability to keep and maintain confidential information
  • Ability to analyse results, identify and explain any variance from targets
  • Pro-active and responsive insight into client expectations and requirements
  • Ability to lead by example, contributing and sharing best practices/knowledge/resources and ideas

 

COMPETENCIES

 

Our people are at the heart of what we do and we ensure all new team members can demonstrate that they are:

  • Proactive
  • Supportive
  • Take ownership
  • Take pride in their work

 

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Specialist provision of recruitment services across the digital media industry.